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ADDRESS: Jericho, Palestine

EMAIL: INFO@COOLDESIGNER>AGENCY

MOHAMMAD ALI BARHAM

Mohammad Ali Barham

IT Manager | IT Operations & Infrastructure | Systems & Digital Technology

Professional Summary

Computer Science professional with a broad practical background in IT operations, computer systems, networking, technical support, digital platforms, web technologies, and technology-enabled business solutions.

Holds a B.Sc. in Computer Science from Al-Quds University, supported by practical experience across education, municipal operations, computer facilities, administration, payroll, warehouse operations, web technology, hosting environments, digital platforms, automation, and technology consulting.

Experienced in identifying technology requirements, troubleshooting technical problems, supporting users, configuring digital systems, managing web environments, coordinating technology-related activities, and implementing practical solutions.

Combines academic Computer Science knowledge with hands-on experience and an entrepreneurial approach to technology. Comfortable working independently, communicating with non-technical users and management, coordinating with service providers, and learning organization-specific systems quickly.

Seeking an IT Manager, IT Operations, IT Systems, ICT, or Technology Management position where technical knowledge, operational responsibility, problem solving, and continuous improvement can contribute to organizational performance.

Core Competencies

IT Operations & Infrastructure IT Systems & Technical Support Network Setup & Troubleshooting Computer Hardware & Software Support System Administration User Support & Training IT Problem Diagnosis Digital Transformation Information Systems Web Technology Hosting & Domain Management cPanel HTML / CSS / JavaScript Database Concepts Digital Platforms & Automation Technology Project Coordination Vendor Coordination Business Process Improvement Technical Documentation End-User Technology Support Technology Evaluation Independent Problem Solving

Professional Experience

Founder / Digital Technology & Web Solutions Consultant

Cool Designer Agency
Palestine | Independent Practice

Built and operated a digital technology business providing practical technology solutions for businesses, entrepreneurs, local service providers, and organizations.

The work combines web technology, digital systems, automation, hosting, online platforms, business workflows, and technology consulting.

Key Responsibilities & Achievements

  • Design, develop, configure, and manage websites and digital platforms.
  • Configure and manage domains, SSL, DNS, hosting environments, and cPanel-based services.
  • Develop web solutions using HTML, CSS, and JavaScript.
  • Configure and integrate online booking, ecommerce, directory, marketplace, lead-generation, and business-management systems.
  • Troubleshoot technical issues involving websites, hosting, domains, DNS, integrations, user interfaces, and digital platforms.
  • Evaluate technology platforms and recommend practical solutions according to business requirements.
  • Configure cloud-based software and third-party technology services.
  • Design digital workflows to reduce manual processes and improve operational efficiency.
  • Work with databases and database-driven systems at a practical level.
  • Manage projects from requirements gathering through configuration, implementation, testing, troubleshooting, and deployment.
  • Provide technical guidance and user-oriented solutions.
  • Research and adopt new technology platforms as business requirements evolve.
  • Work directly with clients to understand problems and translate business requirements into technology solutions.

Selected Technology Areas

Web Technology: HTML, CSS, JavaScript, responsive web technologies

Infrastructure: Hosting, cPanel, DNS, SSL, domains

Systems: Cloud applications, business platforms, booking systems, ecommerce systems, directories, marketplaces

Digital: Automation, lead-generation systems, online workflows, PWA concepts, third-party integrations

Various Administrative, Operational & IT-Related Roles

Jericho Municipality
Jericho, Palestine | Approximately 10 Years

Worked within a municipal/public-sector environment across several functions, developing practical experience in computer facilities, administration, payroll, warehouse operations, records, users, and organizational workflows.

Computer Lab / Kids Club Facility

  • Supervised computer facilities and supported users with computer-related activities.
  • Assisted users with computer hardware and software issues.
  • Maintained the operational readiness of computer equipment.
  • Supported users in learning and using computer applications.
  • Helped ensure technology resources were available and functioning properly.
  • Handled day-to-day operational responsibilities requiring organization, reliability, and problem solving.

Administration / Payroll

  • Supported administrative and payroll-related processes.
  • Maintained organizational records and documentation.
  • Used computer systems to support administrative workflows.
  • Worked with sensitive information requiring accuracy and confidentiality.
  • Developed strong organizational and process-management skills.

Warehouse Operations

  • Supported inventory and warehouse operations.
  • Maintained records related to organizational resources.
  • Assisted with tracking and organizing materials.
  • Developed practical experience in operational coordination and resource management.

IT Teacher

Ministry of Education
Palestine | 2006–2009
  • Taught information technology and computer-related subjects.
  • Provided hands-on computer instruction.
  • Explained technical concepts clearly to users with different levels of technical knowledge.
  • Supported students with computer and software problems.
  • Troubleshot common technical issues.
  • Prepared educational materials and practical computer activities.
  • Developed strong communication, training, and user-support capabilities.

Education

Bachelor of Science in Computer Science

Al-Quds University
Palestine

Academic foundation covering Computer Programming, Data Structures, Database Concepts, Computer Systems, Computer Networks, Information Technology, Web Technologies, Software Development Concepts, Algorithms, and Problem Solving.

Professional Training

Network Setup Course

YMCA – Jericho, Palestine
2002

Practical training in computer networking and network setup fundamentals.

Technical Skills

IT Infrastructure & Support

  • Computer hardware and peripherals
  • Operating systems and software environments
  • Network setup
  • LAN fundamentals
  • Internet connectivity troubleshooting
  • Workstation support
  • Hardware/software troubleshooting
  • User technical support

Web & Digital Technology

  • HTML
  • CSS
  • JavaScript
  • Responsive Web Technology
  • Web Hosting
  • cPanel
  • Domain Management
  • DNS
  • SSL
  • Database Concepts
  • APIs & Third-Party Integrations
  • Progressive Web App Concepts

Digital Platforms & Business Systems

  • Online Booking Systems
  • Ecommerce Platforms
  • Online Ordering Systems
  • Business Directories
  • Marketplace Platforms
  • Lead Generation Systems
  • Digital Forms
  • Workflow Automation
  • Cloud-Based Business Applications
  • Third-Party Platform Integrations

Productivity & Administration

  • Microsoft Office
  • Digital Documentation
  • Records Management
  • Data Organization
  • Administrative Systems
  • User Training
  • Technical Communication

IT Management Capabilities

While previous positions have not always carried the formal title of IT Manager, my background combines a Computer Science degree with practical experience across technology, infrastructure, users, systems, administration, digital platforms, and operational environments.

IT Requirements Assessment Infrastructure Support User Support Technical Troubleshooting Software Implementation IT Activity Coordination Technology Vendor Coordination Platform Evaluation System Documentation Staff Training Digital Improvement Process Improvement Management Communication Technology Ownership

Professional Strengths

Practical Problem Solver Approaches technical problems systematically, identifies the underlying issue, evaluates available options, and implements practical solutions.
Fast Learner Comfortable learning unfamiliar software, platforms, systems, and organizational procedures when required.
Hands-On Technology Professional Combines academic Computer Science knowledge with practical technology experience and real-world implementation.
User-Focused Able to communicate technical information clearly and support people with different levels of technical understanding.
Independent & Accountable Experienced in taking projects from requirements through implementation, troubleshooting, and delivery.
Business-Minded Understands that IT must support organizational efficiency, users, management, customers, and business objectives.

Selected Technology Experience

IT & Computer User Support Network Setup Network Troubleshooting Hardware & Software Troubleshooting Website Development Web Hosting Domain Configuration cPanel DNS SSL Online Booking Ecommerce Online Ordering Business Directories Marketplace Platforms Lead Generation Digital Workflows JavaScript Customization Cloud Software Third-Party Integrations PWA Concepts Digital Transformation Automation

Target Positions

IT Manager IT Operations Manager IT Coordinator IT Officer IT Systems Administrator IT Administrator IT Support Manager IT Support Officer Systems & Technology Coordinator Technology Officer Digital Transformation Officer IT & Systems Coordinator ICT Officer ICT Coordinator Systems Administrator Technology Operations Officer

References

Available upon request.

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Email: info@cooldesigner.agency

Address: Jericho, Palestine

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